Refund Policy
Understand our refund terms and conditions
Our Refund Commitment
At SMMPro, we are committed to your satisfaction. This Refund Policy outlines the circumstances under which refunds are provided and the process for requesting them. We aim to be fair and transparent in all refund matters while maintaining the sustainability of our services.
Quick Summary
Full Refunds
For services not delivered as described
Partial Refunds
For partially completed orders
Refill Guarantee
Free redelivery for eligible services
30-Day Window
Report issues within 30 days
1. Refund Eligibility
Refunds are issued only if we cannot deliver the service as described. Services must be reported as incomplete within 30 days of order placement to be eligible for a refund. To be eligible, you must provide proof that the service was not delivered or did not meet the specifications outlined at the time of purchase.
2. Non-Refundable Situations
No refunds are provided for completed orders, orders with incorrect link provided by user, suspended/banned accounts, or if you violated our terms of service. Additionally, refunds are not available for services where delivery was affected by changes to third-party platform policies beyond our control.
3. Partial Refunds
If an order is partially completed, we will issue a partial refund for the undelivered portion. The refund amount will be calculated based on the actual quantity delivered versus the quantity ordered. We strive to be fair and transparent in all partial refund calculations.
4. Refund Process
To request a refund, open a support ticket with your order details including order number, service purchased, and reason for refund request. Refunds are processed within 5-10 business days to your original payment method or account balance. You will receive a confirmation email once your refund has been processed.
5. Order Cancellations
Orders can be cancelled before processing begins for a full refund. Once processing has started, cancellation may not be possible and refund eligibility will depend on delivery status. We recommend checking your order status before requesting a cancellation.
6. Refill Guarantee
Select services include a refill guarantee for drops within a specified period. This is not a refund but a redelivery of the service at no additional cost. Check individual service descriptions for refill terms. Refill periods vary by service type and are clearly indicated on the service page.
7. Disputed Charges
If you have a disputed charge, please contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in account suspension and additional fees. We are committed to resolving all disputes fairly and promptly through direct communication.
8. Refund Timeframes
Standard refunds are processed within 5-10 business days. Depending on your payment method and financial institution, it may take an additional 3-5 business days for the refund to appear in your account. Account balance refunds are processed immediately and are available for use right away.
9. Refund Methods
Refunds are issued to the original payment method whenever possible. If the original payment method is no longer available, we can issue a refund to your account balance for future use. We do not issue refunds via alternative payment methods for security reasons.
10. Quality Guarantee
We stand behind the quality of our services. If you experience issues with service quality, please contact support immediately. We will work to resolve the issue through redelivery, replacement, or refund as appropriate. Your satisfaction is our priority.